Terms and Conditions

Cantourage Clinic Terms and Conditions

We are Cantourage Clinic Ltd (“the Clinic”) trading as Cantourage Clinic business address:

Unit 6, 13 Ramsgate St, London,E8 2FD


“You / Your” refers to the patient,

“We, us, our, the clinic” refers to Cantourage Clinic Ltd.  


These cover the terms and conditions on which we supply our services to you as a private patient of the Clinic.

Please read these terms carefully before you use our services. These terms tell how we will provide services to you.

Please note the following:

Following an appointment with one of our clinicians, you must seek further medical advice from us or from another healthcare professional if you have any concerns about the information given to you by the Clinic or if your condition changes.

You must seek immediate medical assistance if you suffer adverse or unexpected effects of any treatment, medicine or healthcare product recommended to you by one of our physicians. We recommend retaining any patient information provided with the medicines prescribed by the clinic, to assist other health service providers should you need immediate medical assistance.

You acknowledge and accept that any information displayed on our website or published in any patient information, including about medical cannabis, is for general information purposes only and is not intended to amount to advice from a doctor on which you should rely.


Our services and charges

We offer consultations & medical cannabis care for patients who suffer from pre-existing conditions, where past or current prescribed licensed medicines have not been effective and/or have triggered intolerable side effects. Although treatment with the Clinic will be initiated by clinicians who are part of a specialist register with the GMC, the Clinic is not a diagnosis service. Any prescriptions issued by the Clinic will be to support patients with the symptoms of conditions already diagnosed by other services and should be used as prescribed.

Our physicians will make an assessment to evaluate if medical cannabis treatment may alleviate your symptoms. Our team of expert clinicians will consider your medical history, national guidelines and your needs. You understand and accept that there is no guarantee that any of our physicians will issue you with a prescription for medical cannabis. Issuing of prescriptions is at the sole discretion of our physicians. The clinical multi-disciplinary team may provide medical cannabis treatment/s for a range of symptoms and conditions, however, may require more detailed information from your GP or specialist before a final prescribing decision can be made.

Appointments with the Clinic are subject to availability and are made available to you at our sole discretion. We do not make any guarantee as to the availability of any single clinician at any time.

The Clinic requires full and accurate information about your medical history, and you agree to

(i)  provide this to the clinic at least 3 working days in advance of your initial assessment , this included the intake information which is submitted through our patient portal including a completed patient declaration & photographic ID. This ID must be available to check for a true likeness at each appointment.

(ii)  once registered with the clinic, provide the clinic information concerning any changes to your health or medication prescribed elsewhere.  

As part of the assessment process, you agree to complete detailed questionnaires about your current symptoms and how these symptoms impact on your daily life. As part of evaluating your treatment with cannabis-based medicines, the questionnaire/s will be reissued to you for completion at least quarterly as part of your follow up appointments. Continued prescribing is contingent on your engagement with the clinic and follow up appointments. As a clinical service a prescription cannot be changed without an assessment.

To secure an appointment you will be required to provide your National Health Number and Photographic ID. This ID will be required at the beginning of appointment to verify your ID. We will need your consent to contact your GP/ health care provider to notify them of the consultation and any medication prescribed pursuant to the consultation. The Clinic cannot provide our services to you should you withhold or withdraw your consent for our physicians to communicate with your GP.

If you do not provide us with the information we need, we may not be able to be provide our services to you. We will not be responsible for providing the services late or not providing any part of them if this is caused by a failure to provide the required information ahead of an appointment or the information when supplied does not evidence your health status as presented to us by you.

You understand and accept that there is no guarantee that any of our clinicians will issue you with a prescription for medical cannabis. Issuing of prescriptions is at the sole discretion of our physicians. The medical cannabis prescribed by our physicians is imported from overseas licensed producers.

You will receive your medicine from a selected pharmacy via a prescribed medical prescription. The time taken to dispense prescriptions can vary. You understand and accept that private prescriptions are fulfilled at a charge unique to the fulfilling pharmacy; This is beyond the control of the Clinic or the prescribing physician's control. It is your choice as to whether you have any prescription fulfilled and at what cost.

The fees for the consultation with our clinicians are those set out on our website on the date you make an appointment unless we have agreed another price in writing. We will confirm our prices and require payment in full to proceed to book your appointment. You will need to pay the selected pharmacist which dispenses your prescription for your medication.

Appointments are exempt from VAT but where VAT is applicable to any of our services, our prices will include VAT at the applicable rate.

Our right to make changes.

We may change our services, without prior notice to you, to reflect changes in relevant laws and regulatory requirements and/or for business reasons, for example because a particular clinician or appointment time is not available. In addition, we may make changes to these terms without prior notice to you. These terms and any updates to them will always be displayed on our website.


You may cancel your appointment with the Clinic at any time prior to attending the appointment by notifying us in advance by email or telephone. Refunds will be given provided the appointment is cancelled not less than 48 hours before the date of the appointment. We reserve the right to withhold some or all the appointment fee to cover our administrative costs if not cancelled with 48 hours notice.  

We may cancel your appointment, at our sole discretion and without any liability, if:

o  You do not provide us with the information we have requested, with the time scales stipulated

o  You do not make any payment to us when it is due

o  You seriously (as determined by us) or repeatedly breach any of these terms.

o  We reserve the right to withhold some or all the appointment fee to cover our administrative costs

o  You breech the Clinic Zero Tolerance Policy

 Medication returns

Medicines can not be returned to the Clinic or Pharmacy and are non refundable.

How to tell us about problems with our service

Please follow the complaints procedure included on the Clinic web page or return the Clinic feedback form supplied post consultation.


Other important terms

We shall be entitled, without any liability, to delay, alter or cancel our services if we are prevented, hindered or delayed in the provision of our services through circumstances outside our control.

We may transfer our rights and obligations under these terms to another organisation. We will always tell you if this happens.

We request that you are appropriately dressed during consultations with with our physicians.

This contract is between you and us. No other person shall have any rights to enforce any of its terms.

If a court finds part of these terms are void or unenforceable, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

These terms are governed by English law and the English courts shall have jurisdiction in respect of any disputes arising under these terms.

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